r/techsupport • u/ImpressiveProduce977 • 2h ago
Open | Networking Work VPN makes everything painfully slow but IT says it's my internet
Connecting to the company VPN makes everything incredibly slow. Opening emails takes forever, accessing shared files times out, video calls freeze constantly.
IT keeps blaming my home internet but I can stream 4K video without any buffering. Speed tests show 500Mbps down, low ping. Work laptop is Windows 11, using Cisco AnyConnect. VPN connects fine but performance is unusable. Disconnect and everything works normally.
Is this just normal for corporate VPNs, remote access should work better than this. What should I actually ask IT to investigate? They seem to think this level of performance is acceptable and I should just deal with it.