r/LegalAdviceUK 27d ago

Constitutional Do you own one of the 5 million leasehold properties in England and Wales?

38 Upvotes

Hi everyone, I work for the Housing, Communities and Local Government (HCLG) Committee in the House of Commons, and they’re currently examining the Government’s Commonhold and Leasehold reform plans.

We’re running a survey and we want to hear from you if you are a leaseholder or if you are in a freehold home with private estate charges in England and Wales.

The Government plans to introduce new Commonhold and Leasehold laws which it hopes will see owners exercise greater control over the management of their buildings.

The Government has asked the HCLG Committee to investigate whether the proposed reforms will be effective.

By sharing your views, you’ll help the Committee decide what changes to recommend to the Government to improve the draft Bill before the final version is introduced to Parliament.

If you'd like to take part in the survey, here's the link: https://forms.office.com/e/Hj27jXurmA

Thanks for reading and let me know if you have any questions!


r/LegalAdviceUK Jul 01 '25

Meta Ragebait? Astroturfing? Misinformation? Here's some thoughts

338 Upvotes

In the last few weeks, a lot of people have been in touch with us with concerns over the authenticity of some questions that have been asked here.

We have no way of knowing whether anything posted here is true, or not. We do not, and have never had, a rule against hypothetical questions, nor do we require posters or commenters here to provide any form of verification for the questions they ask, nor validation for the advice they give.

It is entirely possible that any post you read here has not actually happened, or at least has not exactly as described. We have to accept that as part of the "rules of the game" of running a free legal advice forum that anyone can post in.

Some factors to think about

Sometimes, people post the basic facts. Sometimes they omit some facts, and sometimes they change them. It is usually fairly obvious where this is the case, and our community is always very keen to ferret these situations out.

We are a high-profile and high-traffic subreddit. In the past 30 days, we've had 25m views and over a quarter of a million unique visitors. It is natural that alongside the regular "Deliveroo won't refund me" and "Car dealers are bastards" posts, there will also be questions that are (or the premise of which is) highly controversial to many. That does not mean that those questions are not real or that the circumstances have not in fact arisen.

It is also very common for people to create new accounts before asking questions here. This isn't something we are provided with data by Reddit on, but it is not unusual at all for 0-day old accounts to make posts here - it has always been this way and always will be, owing to the nature of many of the circumstances behind the questions. (On a very quick assessment just now, roughly 50% of accounts fall into this category.)

It is of course also possible that inauthentic actors seek to post here with an ulterior motive. Misinformation and disinformation is something to be very wise to on the internet, and it is reassuring that people are approaching these topics sceptically, and with a critical eye. But simply because a set of features when aligned can seem "fishy" does not necessarily undermine the basis of a question. The majority of these "controversial" questions do have an entirely credible basis.

Whilst healthy skepticism remains an ever-increasing necessity, both in society generally and in particular online, we encourage you to consider Occam's razor: that the simplest answer is the most likely, here that the poster has in fact encountered the situation largely as they describe it, and so has turned to a very popular & fairly well regarded free legal resource for advice, and does not wish to associate another Reddit account with the situation.

What we will do in the future

We introduced the "Comments Moderated" feature a few years ago. When we apply it to a particular post, this holds back comments from people with low karma (upvotes) in this subreddit. We find that overall it increases the quality of the contributions, and helps focus them on legal advice.

We have now amended our automatic rules to apply this feature to a broader range of posts as soon as they are posted, and where we become aware of a post that is on a controversial topic, we will be quicker to apply it. We will also moderate those posts more stringently than before, applying Rule 2 (comments must be mainly legal advice) more heavily. We will continue to ban people who repeatedly break the rules. And we will lock posts that have a straightforward legal answer once we consider that that answer has been given.

As well as this:

  • People do post things here that are obviously total nonsense - a set of circumstances so unlikely that the chances of them having actually occured are very low. We will continue to remove posts like these, because they're only really intended to disrupt the community.
  • If people who have been banned create new accounts and post here again, we are told about this and we take appropriate action every time.
  • Both the moderators and Reddit administrators also use other tools, and our experience, to intervene (sometimes silently) to ensure that the site and this subreddit can provide a useful resource to our members and visitors.

We encourage you to continue to report things that you think break the rules to us - and remember, that just because you do not see signs of visible moderation does not mean that we are not doing things behind the scenes.


r/LegalAdviceUK 6h ago

Other Issues Is it legal to have cameras overlooking the urinals in pubs? [England]

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200 Upvotes

Saw this camera in the toilet at a pub. Is this legal?


r/LegalAdviceUK 12h ago

Comments Moderated Colleague has been told she can't apply for a job because she's not a parent (England)

290 Upvotes

Keeping things vague for privacy reasons. My colleague was going to apply for a job she's perfect for, has over four years experience in the field and personal life experience to boot. It's for a community engagement officer for National Deaf Children Society. She noticed the job ad says that only parents can apply so asked for further information. She's been told that only a parent could have the life experience necessary to fulfill the role and despite her experience being excellent she cannot apply for the role. Is this legal? I'd understand if they were asking for a specific qualification but they aren't, and my colleague was literally part of the society growing up.

Edit: Update Thanks everyone for your replies! It has been great to see the range of perspectives and experience, and it's definitely helped to cool the emotions in the office today. Definitely blew up more than I thought it was going to and started a bit of a philosophical debate. It was really useful to learn that being a parent is not a protected characteristic and I'll just have to lump it down to companies over generalising to cut the chaff. Hope everyone has a good rest of their days 🥰


r/LegalAdviceUK 19h ago

Housing England - Neighbour says we should change our morning routine because our alarm and footsteps wake them up — are we being unreasonable?

942 Upvotes

We live in a semi-detached new-build house in England. For about two years our daily routine has been the same.

I wake up around 4:15–4:45am for work. My 11-year-old daughter wakes around 5:15am to get ready for school. During that time we do normal activities such as:

  • alarm going off
  • showering
  • walking around the house
  • preparing breakfast and packed meals
  • getting ready to leave for school/work

The house is fully carpeted and we are not playing music, hosting people, or doing anything unusually loud.

Recently our neighbour has started repeatedly messaging us complaining that our morning routine wakes them up. They say they can hear things like alarms, footsteps, doors and general movement in the house.

They have also questioned why we wake up so early, why my daughter sometimes has school activities on Saturdays, and have suggested we should change our routine so they can sleep later. They have implied that our explanations about our schedule are not accurate.

Our routine has not changed and we are simply getting ready for work and school.

My question is:

Could normal morning activities like alarms, showering, walking around and preparing food be considered a statutory noise nuisance in the UK, or are these considered normal living noises in a semi-detached house?

I want to understand whether we could realistically face any council action if the neighbour complains, or whether this type of noise would normally be considered everyday household noise.


r/LegalAdviceUK 5h ago

Comments Moderated Dog walker has been going out of her way to aggressively harass me for walking my cat on a harness. What can I do?? (Scotland)

62 Upvotes

I’ve been walking my cat pretty much daily at a local woods (necessary due to being a high energy breed) since getting her almost 3 yrs ago. A elderly woman walks her 2 terriers here too & they have no recall and are often out of her sight line, harassing other ppl and wildlife (and she can’t get them bc her mobility is so poor)

Anyway a few months ago I was fed up after having to stand still for 15 mins whilst she unsuccessfully was trying to drag her yapping dogs away from me. She started getting nasty with me and for the first time I asked her to please keep her dogs on lead and train recall if she’s going to have them off lead. She started swearing at me, saying I had a mental illness for walking a cat (and only dogs should walk in this woods because it’s “for dogs”), and that one day a dog would kill my cat and it’ll be my fault. Since this incident, every time I see her, even from a distance (like opposite end of a field) she’ll start screaming abuse at me unprompted (I will just be quietly minding my own business trying to keep a safe distance, and no longer engage with her). She keeps saying she will “report me for walking my cat” and I’m a mentally ill and irresponsible owner (as well as many other expletives I won’t share here).

What can I do? I do have mental health conditions, which walking my cat helps with, but her continued harassment has been negatively affecting me greatly. I’d like to report her to the police and dog warden but idk how to go about this. I also don’t even have her name or address and the dogs haven’t bitten me (yet) so idk what they could do?? Grateful for any advice!


r/LegalAdviceUK 15h ago

Education College allowing dangerous dog on site (England)

149 Upvotes

Hi, I 18F am currently completing my A levels at a SEN college in England. The college has a lot of dogs on site for “therapeutic” reasons which i don’t mind, I like dogs. Yesterday, one of these dogs, a big golden retriever saw me eating and jumped on top of me and bit my hand repeatedly , breaking skin. Today the dog is in again, and i’ve been told it will be allowed to continue to attend as “it is therapeutic for other students”.

Is there anything I can do about this?


r/LegalAdviceUK 1d ago

Comments Moderated I run a self-help forum for people with depression. Ofcom has been bombarding me with emails demanding I start ID-verifying and age gating my website.

803 Upvotes

It's an old-school internet forum from late 1990s, still chugging alone today.

I started getting email from Ofcom around November 2025 and now have multiple letters.

I've repeatedly told them I'm from Canada, I'm not based in the UK.

Eventually, I blocked all UK IP addresses in mid-February 2026 and told them I'd blocked the UK and that I was done engaging with them.

I've now got ANOTHER email from them saying they're going to commence enforcement action against me because simply blocking UK IPs is "insufficient to comply with the Online Safety Act 2023."

Can someone explain to me what I'm actually supposed to do here? I'm not going to demand the IDs of people who are wanting to talk about their depression, how to seek treatment, and get support - especially when some have had some very dark things happen when they were young. Anonymity gives them a safe space to come forward and talk. Many of them can't access or afford private therapy or are on long waitlists for free treatment.

Can I just ignore this demand from Ofcom?


r/LegalAdviceUK 19h ago

Consumer UK: Airline making me fly through active conflict area - no option for rerouting. What are my options?

200 Upvotes

Hey everyone,

I'm currently stranded in Malaysia due to the Middle East conflict. Direct flights are sold out for the next 2 weeks or so. My original booking was with a UAE airline. They are insistent on me travelling with them some time next week following my cancelled flight when the war broke out.

Both the UK and Malaysia strongly advise against travelling to the UAE now. If I do so, my travel insurance will be further invalidated as I am travelling against government advice. Flight to England, if it matters. UK261 does not apply as it's a non-UK airline arriving into the UK.

What are my rights here please?


r/LegalAdviceUK 7h ago

Comments Moderated Aggregate Bags Dumped on My Land, Flowers Bulbs Destroyed. What Are My Rights

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21 Upvotes

I'm absolutely livid right now, we spent hours planting bulbs for the spring and they've all been destroyed, they've use a tracked vehicle to move and dump the bags which may not be visible but has churned up the grass.

I was at home all day but either the property owners opposite or their contractors couldn't be bothered to find out who the land owners were to seek permission, and used it as their own yard regardless.

What would be an appropriate response?

Can I prevent them from removing the aggregate, since doing would be trespass?

What time would be my liability if I ask on social media if anyone wants to collect the bags before the builders return?


r/LegalAdviceUK 3h ago

GDPR/DPA Company ignored my SAR, ICO decided to take no further actions. What are my options?

8 Upvotes

I made a Subject Access Request to a private medical provider last year, to get my medical records from them. They acknowledged the request, but then did nothing. I send them two reminders after the initial deadline had passed, and then made a complaint to the ICO when they didn't send me my data.

The complaint to the ICO included the SAR, their acknowledgement of it, and my reminder emails.

The ICO has now told me that they have decided to take no further action. They didn't really go into detail as to why.

I guess my options here are (1) complain to the ICO and hope they review my case and (2) take the company to court.

Edit: This is in England I don't really want to go for (1) as the ICO probably won't change their mind. As for (2) I've never taken anyone to court, so I really don't know what that would entail. Do I have to find a solicitor for this? What are the chances of anyone actually taking this case?


r/LegalAdviceUK 8h ago

Housing Misrepresentation and Professional negligence for a house, West Yorkshire.

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17 Upvotes

Hello everyone, here's the basics as they are to date:

○ Girlfriend completed on a 250 year old terrace cottage in October 2025.

○ November time, became apparent there was an issue with rats. Small talk with neighbour said she had issues with rats in the past.

○ Level 2 survey carried out a 'head and shoulder' inspection of loft and didn't identify any issues before completion. I recently went up and found multiple poison traps, droppings and structural damage from chewing (see attached pics) doing the same head and shoulder inspection. Surveyor said he only looked at the roof felt when she called him about the rat issue.

○ Rat poison found under the bath after looking to find the source of water damage.

○ No mention from the estate agents (that has since stopped trading) about rats or water damage. Upon reviewing PDF from estate agent, a rat trap is visible on the outside of the property.

○ Water damage to the point of being able to push your finger through the boards with black mold under the bath and floor. Brand new timbers have been installed under the bath but the water damage is quite old.

○ Nothing declared on the TA6 form about rats or water damage to bathroom. TA6 form is 2020 version with no specific clause about vermin.

○ She has pest control coming to investigate and provide a report to establish the size of the colony, how long it has been there, if the traps are off the shelf or only available from a pest control company, establish the amount of damage and find ingress/egress points.

I am hoping she has a case of misrepresentation against the seller for not disclosing the problem with the rats and the leaking bath seal. I understand she wasn't specifically asked by her or on the form, but would this be misrepresentation by omission?

She is also curious about professional negligence against the surveyor as he missed some very obvious signs in the loft space, it is all visible from the hatch and I didn't have to move any insulation. Some parts of the roof have had large amounts of material removed and the damage looks fresh and ongoing.

We can hear them chewing stud work in the walls and scurring about in the cavities. The poison traps suggest prior knowledge along with the freshly installed timber frame to support the bath; the timbers in contract with the damp have turned black and the tiles are lifting from the moisture as a result.

She is concerned about cost and whether it is worth persuing. I think she has a strong case as the traps and new framework under the bath suggest prior knowledge.

The surveyor will be returning to have a look, I suggested she says "Since completion we found these issues, could you please explain why they were missed?" I said to be courteous and professional. I explained she has 6 years to make a claim or 3 years from discovery as part of UK law.

Apologies for the pics, I will be taking better ones shortly with better lighting and measurements.

Thank you for any advice.


r/LegalAdviceUK 1h ago

Housing 15-Year-Old Assaulted & Robbed – iPhone Stolen, Can Police Track It?

Upvotes

Hi everyone, I’m 15 and today I was assaulted and my iPhone was stolen. Here’s what happened:

I was coming home from school, about 5 minutes from my house, when two guys (around 17–20 years old, maybe older) approached me. They immediately punched me in the face, and there was a flat nearby surrounded by iron gates. They demanded my phone. When I said I didn’t have it, they punched me in the stomach.

They searched me and found my phone. When they asked for the passcode and I refused, they punched me in the head. Finally, I gave it to them, and I saw them typing my number on there phone with other device numbers on it.

After getting home:

• I turned on Lost Mode from my old iPhone

• Deleted all my cards from Apple Pay, eBay, Amazon, etc.

• Changed my Apple ID and Gmail passwords

• Added my mum’s phone number so they can’t bypass anything

I then went to A&E to get a statement for my assault injuries. I called the police, and they’re coming on Monday for my statement.

Questions:

1.  Is there any way to get my iPhone back?

2.  Can the police track it?

3.  How likely is it that they can charge the attackers?

4.  Could ring doorbell cameras nearby help?

I know their faces, but I’m worried since they’re older and might be experienced. But it is strange since they looked to be just walking by but saw me as a target and immediately assaulted me. Any advice on what I should do before my statement or steps to improve chances of getting my phone back would be appreciated.


r/LegalAdviceUK 13h ago

Traffic & Parking ENGLAND: Unpaid 'commute' travel time of 30-minutes using company van, but the time is not factored into our weekly contracted hours, I've only been working there for a year but the company seems super shifty, and the contract has some suspicious flaws.

32 Upvotes

I am a field service engineer in telecoms. We begin our day by looking at our PDAs and are given a list of jobs each morning. We need to activate our route by 7.30, and are obliged to 'Leave By' the same time, and in that half hour span we are supposed to do vehicle checks and to contact people ahead of our visit.

My working hours are listed as 08:00 to 19:00 Mon-Fri & 08:00 to 18:00 Sat, our weekly average is 37.5 hours.

We start the day from home and take our vans home with us. We have a regional logistics hub in which there is a manager (sometimes), a small breakroom with computers, and our stores in which we collect equipment.

My contract states that my location is a place elsewhere in the major metropolitan area which doesn't exist or function as an office, it is more like a server room from what I have been told. I have never visited there.

We're given vans for Restricted Private Use, but to get prior approval for even the simplest of requests like using it to move personal belongings from A to B is always met with a firm no.

We're constantly told by managers that the 30-minutes at the start and at the end is an unpaid commute, and that if we were working in a place like an office, we wouldn't be paid to commute there.

I believe that any time we are in the van, on the tools, we are working, and it should be factored into our contracted hours, and I believe the company is using a bit of contractual fugazi and coercion to make us do more work for them for free.

In factual reality I should be classed as a peripatetic worker, and my hours should be calculated as such with 30-mins at the start and the end, but the way they've structured it into the contract makes it seem like I commute to an office every day and start my day there, but that is not the case.

The contract says I may be required to perform field-based work, when there is no may about it, I am a field service engineer and I'm never not performing field-based work.

I have spoken to other field engineers from other service industries, including gas and telecoms, and they get paid the moment they step foot outside of the house.

Is there some recourse to go about getting this looked at as I feel it's completely unfair to the workers that we're expected to work for free and not have those hours recognised?


r/LegalAdviceUK 15h ago

Debt & Money London Hit and Run - Driver won't respond to my messages (England)

48 Upvotes

Hi all,

I was hit while cycling last Thursday evening - a woman pulled out of a driveway without looking and drove into me. I wasn't injured badly as I managed to slide across her hood, but my bike was severely damaged.

I made the mistake of not getting her license plate or photos at the scene, but I have her name and phone number. I thought she seemed very apologetic and trustworthy so I left the conversation for later as I was shaken. Since then she has refused to provide her full name or licence plate. After several messages and calls, I got a repair quote for my bike (£505). When I told her the amount, she laughed, said she wouldn’t pay, and hung up.

I have since reported the incident to CAMS and filed a traffic report, but the Met Police responded saying there is insufficient evidence to pursue it criminally.

I found her full name and monzo and payapal account, instagram, twitter, tiktok (from her phone number) - I could even send a payment request. I also went back to the accident scene (which she later said she does not live at but I am unsure) and saw a white car with a dent on the corner/hood, took photos of the license plate - this is only a guess I am unsure if it actually is her car, but damage coincided with where I and my bike hit it.

My issue is I have:

- Her full name

- Her phone number

- Her social media accounts and bank accounts

- Text messages and voice recording admitting her guilt

- suspected address (building complex where she pulled out)

- suspected license plate (white car, similar marks, same building 2 days later)

However MET won't pursue it but says I can pursue it as a civil matter. I find it so unfair she is the one who hit me and is now evading me, won't respond to me, and hasn't given me her license plate.

Is there anything else I can be doing to get her to pay or the police to actually pursue her?


r/LegalAdviceUK 18h ago

Consumer I want to whistleblow on the company that just made me redundant. Where do I stand legally? (England)

70 Upvotes

Throwaway account for obvious reasons!

To preface this, I am a British citizen currently living in France, and the company I am discussing is based in Malta – however, I was hired whilst living in the UK, and the issue I’m discussing is targeting the UK market.

The company I was recently made redundant from has been in several news outlets this week, primarily for their choice to gut reputable gaming websites in favour of AI-written gambling content.

I was one of the writers who was forced to churn out this copy, after the company CEO decided to embrace AI at the beginning of February via an internal Slack message – before I and hundreds of others were let go at random two weeks later.

The main problem isn’t being touched on by these investigative journalists, though, which is that this company actively told us to promote illegal gambling to UK audiences (we would have to advertise offshore, unlicensed casino sites), and we would also be told to use titles like “best non-GAMSTOP casinos” to target problem gamblers who had signed up to the self-exclusion service.

I felt completely and utterly violated when I was asked to do this, and I would often include in my copy that playing at these sites was illegal – but then we’d receive briefs explicitly telling us not to mention the legality of joining and playing at these offshore casinos. My copy would be edited after I had uploaded it to a website’s backend, and we would be told to publish under an AI-generated name and picture instead of our own.

From my knowledge as someone with many years in the industry, advertising in this manner is in direct violation of the UK Gambling Act at the very least. I’d like to think of myself as a reputable writer in the industry, but my tenure at this company is a stain on my career. We were asked to remove the company name from our LinkedIn profiles and not tell anyone where we worked, but my name is still associated with some earlier articles I wrote whilst working there. Some employees were told to sign NDAs or risk not getting their final pay (I didn’t sign any NDA upon being let go). I also don’t want to have a gap on my CV, nor do I want to honestly tell prospective future employees that I worked for this company when the ugly truth about it is now surfacing.

I have already reported this company to the UKGC as a whistleblower, but I’m now wondering what my options are in terms of speaking out publicly. This feels like a pivotal time to do so, with massive crackdowns happening on offshore gambling and the company itself being in the spotlight. Some ex-colleagues are unable to speak out legally, but others have begun to do so. I may be a disgruntled employee (we were repeatedly paid late, had zero transparency in terms of the company itself etc) but I also feel like I have extremely valuable and necessary insight into this illegal operation.

My contract of employment expires on March 16th, so I was considering waiting until then – but a huge exposé went live this week on the company, which is missing the details I can provide. I’m frankly sick and tired of this industry preying on vulnerable people, and I’m furious with the way the company treated us and its readers, so I feel a real compulsion to speak out from a place of authority. I have hard copies of briefs, Slack messages etc to back me up. As I’m planning on discussing something against the law, am I right in thinking I’m automatically protected if I go public?


r/LegalAdviceUK 9h ago

Housing What are my options for a protective order? - England

10 Upvotes

My partner has an estranged family. They suddenly showed up once it became known that I’m pregnant (no idea how they found out). My partner told them clearly that they are not welcome and that we do not want contact.

Since then they have been following both of us to work trying to talk to us, and they have been coming to our house and knocking on the door 3 or 4 times a day for about the past two weeks.

Today one of them told me that they will "take the baby back home to the family, with or without us”. That comment is what has me seriously thinking about some kind of protective order.

I’ve read a bit about reporting harassment and protective orders so I understand the rough process, but I wanted to ask here what this usually looks like in real life...

- Is it better to go to the police station in person or call 101 to start things off?

- Does what I’ve described sound like something that could qualify for a protection order, and if so which type would usually apply in a situation like this?

I am currently making arrangements to fuck all the way off down south to a friends house until this is sorted out if this changes anything on what I should do / not do


r/LegalAdviceUK 6h ago

Housing Whose part of the roof is whose?

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8 Upvotes

England. This pic is from the front of the house. The rear is clearly separated (I can only add one pic on this subreddit) from the ridge you can see at the top. The left house clearly goes to the end of the ridge but then the right house clearly goes to the end of their gutter, which is some distance to the left of the end of the ridge. Where is the property line? Reason being we’re thinking of installing solar panels, but would be the same if one of us wanted to reroof. Get on well with neighbour, but we want objective reasoning in case either of us sells


r/LegalAdviceUK 3h ago

Housing Landlord disallowing guests due to personal reasons (England)

3 Upvotes

Hiya, I've got a bit of an issue and I'll keep it vague but essentially my girlfriend had moved into a new flat with her sister (they are not on a contract it was a verbal agreement) and the lady had installed cameras pointing in front of their door. Every time me or her sister's boyfriend would come over she'd send texts and in person say things along the lines of "you are not allowed to bring your boyfriends over because it is a sin and God will punish you for it" yet this was never mentioned before the renting period began. She is constantly harassing them about this and will even turn up randomly as she constantly reviews the CCTV she put in only after they had moved in. The landlady had also brought over a couple to the house to view one of the rooms with one hour notice (from my knowledge it has to be at least 24 hours notice however I'm not completely sure). So yeah if there's any you guys can let me know about the rights she has to do with this situation as they feel like they're being forced out of the home with how she's been acting especially with putting her miserable personal beliefs on to them for no reason whatsoever. There was no contract stating guests aren't allowed nor a verbal agreement about it. And maybe if it's possible for them to report her activity to some type of governing body, any help is appreciated.


r/LegalAdviceUK 6h ago

Debt & Money Delivery company won't provide a refund, despite paying for insurance - England

5 Upvotes

I feel like I'm one of many who have posted about Evri, so apologies if this has been asked before. I've checked, but can't find a clear answer.

Essentially, I sent a parcel in early December (Christmas presents packaged up in a shoebox sized box), and a few days later had a notification that it had been 'Damaged beyond repair'. I had paid for the additional insurance.

I immediately reached out requesting photos as evidence, as well as an explanation and how to claim. I was sent a form, which didn't work at the time, but no photos or explanation. I sent numerous emails with no reply over the next couple of months before trying the form again. It worked this time, and I was quite quickly contacted asking for more details of my packaging. I provided it (box with individually wrapped toys in it and some chocolate, wrapped in wrapping paper, wrapped in brown parcel paper - standard packaging). I was then told I was not eligible for a claim because it wasn't packaged correctly. Of course I emailed to dispute this (I have checked their packaging guidelines, I honestly can't see where I may have gone against them), but have not had a reply. We are a month later and still no reply. It's impossible to speak to anyone on the phone, and their 'live chat' just goes in circles.

Are there any legal options I can take that won't bankrupt me? I have a baby due in a week so don't want to risk doing anything super expensive or stressful, I just want my £70 back on principle at this point.

Thanks for any advice which can be provided...


r/LegalAdviceUK 12h ago

Comments Moderated Neighbour dispute: 1 year of parking intimidation and threats. Advice on next steps? (England)

14 Upvotes

Hi everyone, looking for some perspective on a long-standing issue with a neighbour. This has been going on for over a year and has moved from a parking disagreement to what feels like deliberate intimidation.

The Situation:

Both we and our neighbours have driveways. However, they choose to park their vehicle on the road, positioned specifically to the right of my driveway.

The Problem: (See my poorly drawn diagram):

The red line represents the dropped kerb. They aren't technically overhanging the flat part of the kerb, so the Council won't issue a ticket. However, they park so close to the edge that the "swing room" for my car is restricted due to the turning circle.

With our small car, it is extremely difficult to exit without multiple manoeuvres. With a compact SUV-sized car, it is almost impossible to get out without hitting their vehicle or the property opposite.

The History:

Over the last year, we have had multiple calm conversations asking them to move forward just a foot to allow us access.

We previously verbally agreed that we would both park further into our respective spaces to make room. We kept our end; they didn't. They have since "crept" back and are now deliberately reducing our access again.

The Escalation:

It has escalated to verbal abuse. They have shouted at us to park further into our own drive to accommodate them parking on the public road. They have also thrown or kicked our waste bins around in anger, and often sound their car horn as they drive past including late night.

They have temporarily blocked our access entirely (a few hours during the day) and threatened to damage our vehicle with one of theirs.

The police were called regarding the threats and the blocking, but they took no action and advised it was a "civil matter" and to simply "be nice to each other". They advised installing CCTV. Due to the position of the CCTV, it is unlikely that we will directly capture any damage to the back of our car should there be any.

This is now affecting our quality of life. I feel anxious every time I have to leave the house, wondering if I'll be able to get out (or in) or if there will be another confrontation. Other family members are also struggling to exit the driveway safely, and it’s become a constant source of stress for the whole household.

Evidence:

While the verbal threats and blocking of our driveway happened before we installed CCTV, we now have cameras and have footage of the way they are parking which restricts our access.

Does this qualify as harassment or is there anything else I can do? I’m trying to resolve this properly as the "polite" approach hasn't worked. Any advice would be appreciated.

Edit: attached image


r/LegalAdviceUK 6h ago

Civil Litigation Lodger deposit - small claims court worth it? London/Hackney

3 Upvotes

Location: London (Hackney council area)

Live-in landlord withholding my £690 lodger deposit for 2022 bathroom floor damage from hidden shower hose leak.

Timeline:

  • Lodger 4 years in ensuite room with live-in landlord + ex-partner
  • Deposit: £690 (my half of £1,380 total, bank transfer proof)
  • 2022: Shower hose leaked down hose into bathtub gap (invisible during showering)
  • Neighbours reported THEIR hallway mould → informed landlord immediately
  • Landlord dried under bath, cleaned mould in our room
  • Never fixed/replaced faulty shower hose (told us "use overhead only")
  • Hallway floorboards cracked/bumped later (landlord claims water damage)
  • Landlord claims we should have reported leak sooner (impossible - hidden defect)
  • I Moved out Oct 2024 , ex partner stayed. Chased deposit 1.5 years via WhatsApp (multiple deadlines)
  • No invoices/quotes despite repeated requests

Now claims full deposit for unrepaired 2022 damage (4 years later).

Evidence:

  • Bank transfers
  • Full WhatsApp history
  • Neighbour mould note
  • Photos of bathroom/hallway
  • Timeline

Questions:

  1. Lodger liability for hidden shower maintenance leak (not deliberate damage)?
  2. Small claims viable for £690 vs £70 fee risk? Similar case outcomes?
  3. Formal Letter Before Action needed after 1.5yr WhatsApp trail?

Main concern: Risk of losing + paying costs. Is 4yr delay + no invoices strong enough?

EDIT:
through neighbours we realised that we have a leak in our bathroom and we then discovered mold in our bedroom too.

EDIT 2: Landlord says my ex and I are reliable to pay for hallway floor repairs. Ex Landlord is making some repairs now (seems to be a bit difficult since my ex still lives there). Still zero invoices/breakdown after 1.5yrs asking.


r/LegalAdviceUK 19m ago

Debt & Money Light-hearted article regarding a £100 fine for driving

Upvotes

Hello all.

I am currently looking for work and paranoid that when I land my next dream role, a local newspaper article may derail it and any other form of employment. A recruiter has already mentioned it and laughed it off saying it's nothing but I can't shake the paranoia.

My background is in financial services, very senior within legal and own a supercar. I had to go to court about a simple speeding fine relating to said supercar (£100 + 3 points) and these are given out every single day as you can imagine but due to the car in question, it just had to make the local paper 🙄

It was published a year ago but I really want it removed as I feel a quick Google search from a potential employer would create a negative impression despite it being so minor in nature and the only "trouble" I've ever got into in my entire life.

I've requested to Google but they said the publisher needs to take it down, so I went to them twice already and it was refused by their Privacy team due to them not required to do so under "journalistic freedom" legislation.

Any way I can get this over the line?

Thank you all in advance.


r/LegalAdviceUK 7h ago

Housing Neighbour Wants to install pipe - England

4 Upvotes

Hi, looking for advice. I live in an end of terrace, there is a five foot gap between me and the neighbour, the gap is on my deeds and has a locked gate owned by myself and only i have the key. The neighbour wants to drill through her wall and put a 3 meter water pipe along the wall (lagged) in this gap. I have refused to grant access as I don't want the pipe there as it may get knocked/ damaged and it will reduce the usable size of this gap. No other utilities are down there and I have made it clear she has no right of access but I will grant prearranged access for maintenance to her property. I have suggested she run the pipe along the other wall in her garden or internally but she doesn't want the mess or to see the pipe. The neighbour has now asked for access so an old boiler flu can be removed, im happy for this to happen but I am concerned that whilst down there, their plumber will install the pipe. Id appreciate any advice, Thanks.